Useful resources
In this section:
This page provides links to useful resources in the five key subjects of the Guide to Age Friendly Services.
Leadership
- Seniors Card has information about how businesses and organisations can partner with the Seniors Card program to reach nearly 400,000 older South Australians.
- Access the Department of Human Services Multicultural Servicing Strategy 2019-22.
Diversity
Three generations
- sacommunity.org is a comprehensive guide to South Australian community services and very useful for referrals.
- Knowing Your Rights is useful for referrals. Available online or in hard copy by contacting Office for Ageing Well.
- www.sa.gov.au/topics/family-and-community/seniors provides a wide range of information that customer services staff can access online while serving a customer.
Elders and older Aboriginal people
- SA Health Aboriginal Cultural Learning Framework.
- SA Health Guide for Engaging with Aboriginal People
- Paper Tracker is an online project that makes it easier to understand what governments are saying and doing in Anangu communities. Sections of old radio program are in Pitjantjatjara or Yankunytjatjara. Others are in English.
People from Culturally and Linguistically Diverse backgrounds
- CALD Age Friendly SA makes an important contribution to South Australia’s understanding of age friendly environments and active ageing from a culturally and linguistically diverse (CALD) perspective.
- Commonwealth Department of Social Services has a free telephone interpreting service (TIS). Visit: www.tisnational.gov.au
Lesbian Gay Bisexual Transgender and Intersex + community members
- Department of Human Services - Support for LGBTI+ people.
- The National LGBTI+ Strategy on Ageing and Aged Care is covered in Working with diverse groups in aged care.
- ShineSA - Workforce education
- The Australia Government Guidelines on the Recognition on Sex and Gender.
Accessibility
Appropriate communication channels
- SA Public Service Disability Communications Guidelines.
Physical environment
- Current building regulations/guidelines
for people with disabilities are covered in
Revitalising and upgrading existing buildings - Age Friendly Living Guidelines for Residential Development
Cognitive impairment
Dignity
Respectful communication
- Better Together: A Practical Guide to Effective Engagement with Older People, Office for Ageing Well, SA Health.
- Dignity in Care Principles
Free from abuse
- Knowing Your Rights - A guide to the rights of older South Australians.
- South Australian Charter of the Rights and Freedoms of Vulnerable Adults
- Stop Elder Abuse Campaign materials - wallet card, postcards, posters.
- South Australian Elder Abuse Prevention Phone Line 1800 372 310, Adult Safeguarding Unit, SA Health.
- Email enquiries to: stopelderabuse@sa.gov.au
Participation
Service design and review
- Seniors Card website has information about how your business can create an age friendly environment and attract more customers.
- Better Together: A Practical Guide to Effective Engagement with Older People, Office for Ageing Well, SA Health.
- SA Health Office for Ageing Well can provide advice and contacts for engagement purposes and can provide connection to the Feedback Network.